Welcome to Dark Earth NY! Below are the terms of our shipping policy, please read carefully before placing an order.
Shipping Range
We offer worldwide shipping services. Please note that some areas may be restricted. You will be notified if delivery is not possible in your area.
Processing Time
All orders will be processed within 1-2 business days after confirmation. Processing time may vary depending on product inventory and order quantity. During peak periods (such as holidays or promotions), processing time may be longer.
Shipping Method
We use the following shipping service providers:
Standard Express (usually takes 5-7 business days to arrive) Expedited Express (usually takes 2-3 business days to arrive) The specific shipping method will be determined based on your order and shipping address, and will be indicated in the order confirmation email.
Shipping Cost
Shipping cost will be calculated based on the shipping method and shipping address you choose, and will be displayed at checkout. Free shipping may be available for certain areas or order amounts.
Order Tracking
Once your order is shipped, we will email you a shipping confirmation with a tracking number. You can use the tracking number to check the status of your order in real time on the shipping service provider’s website.
Delivery Time
Delivery time may be affected by weather, traffic, and other uncontrollable factors. We are not responsible for delayed deliveries, but we will do our best to ensure that your order is delivered on time. We will notify you promptly of any delays.
Shipping Issues
If you encounter problems during shipping, such as your order being lost, damaged, or mis-shipped, please contact our customer support team immediately. Please report any issues within 7 days of receiving the goods so that we can assist you and resolve the issue.
Address Accuracy
Please make sure to provide an accurate shipping address when placing an order. Dark Earth NY is not responsible for any shipping issues caused by incorrect addresses. Any additional costs incurred due to incorrect addresses will be borne by the customer.
Thank you for choosing Dark Earth NY, we are committed to providing you with the best shopping experience. If you have any questions about shipping terms or need further information, please contact us through our Contact Us page.
