Thank you for choosing Dark Earth NY! We are committed to providing you with quality products and services. Please read the following refund terms carefully before purchasing:
Refund Policy
If you are not satisfied with the product you purchased, you can request a refund within 30 days of receiving the product. Refund requests are only available for unused, undamaged products that are still in their original packaging.
Request a Refund
To request a refund, please contact us at:
Email: darkearthny.com@darkearthny.com Phone: +1 4134144172 Please provide your order number, purchase date, and reason for the refund when contacting us. Our customer service team will guide you through the refund process.
Refund Processing
Once we receive your refund request, we will inspect the product. Once we confirm that the product is eligible for a refund, the refund will be processed to your original payment method. Refund processing time usually takes 7-10 business days, and the specific time may vary depending on the payment method and bank processing time.
Return Costs
Please note that the shipping costs for returns are usually borne by the customer unless the product is defective or shipped incorrectly. We recommend that you use a trackable shipping service to ensure the safety of the return process.
Returns and Exchanges
If your product is defective or does not match your order, please contact customer support within 7 days of receiving the product for return and exchange processing. We will arrange returns and exchanges based on the circumstances and bear the relevant shipping costs.
Special Cases
Some products may not be eligible for the refund policy, such as customized products, promotional items, or personal hygiene products (such as underwear, socks, etc.). Before purchasing, please confirm whether the product is eligible for a refund.
Refund Policy Updates
We reserve the right to update and modify the refund terms at any time. All modifications will take effect immediately and will be published on the website. Please check the refund terms regularly for the latest information.
If you have any questions or need further information, please contact us through our Contact Us page. We are committed to providing you with a satisfactory shopping experience and look forward to serving you.
